After 30 years of in-depth behavioural economic research involving 17 million employees, the Gallop 12 is a list of questions that best predicts employee performance and job satisfaction. With the exception of Remuneration, these questions map well to the key attributes of employee retention - Challenge, Recognition and Opportunity.
I'm puzzled by the lack of questions about Remuneration - if not about basic salary, you'd expect that employees would be motivated by bonus awards and maybe share options. So a question like, "Do you feel you receive adequate reward when you put in additional effort?" would seem to have merit. But apparently not!
Here are the Gallop 12 questions:
Challenge
Do you know what is expected of you at work?
Do you have the materials and equipment to do your work right?
Does the mission/purpose of your company make you feel your job is important?
Are you associates (fellow employees) committed to doing quality work?
Recognition
In the last 7 days have you received recognition or praise for doing good work?
Does your supervisor, or someone at work, seem to care about you as a person?
At work do your opinions seem to count?
Do you have a best friend at work?
Opportunity
At work, do you have the opportunity to do what you do best every day?
Is there someone at work who encourages your development?
In the last six months has someone at work talked to you about your progress?
In the last year have you had opportunities to learn and grow?
If you're thinking about running an employee motivation survey, you might want to consider some of these questions. Ask your employees to score from 1 to 5. You can find them here.
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